1.1 **Registration Information**: When you create an account on Xiaoyedao, we may ask you to provide personal information such as your name, email address, phone number, etc.

1.2 **Service Usage Information**: To provide and optimize our services, we collect information about your use of the services, including but not limited to login times, frequency of use, and service preferences.

1.3 **Device Information**: We may collect information about your device, such as device model, operating system version, device settings, unique device identifiers, etc.

1.4 **Communication Records**: When you communicate with psychological counselors or customer service through Xiaoyedao, we may record these communications to provide better support.

1.5 When you use psychological counseling services on this platform, to help counselors accurately assess your personal situation and comply with ethical guidelines, we may collect your real name, real age, gender, bound phone number, real name of emergency contact, phone number of emergency contact. When you use video counseling services, you need to grant us access to your device's camera and microphone. When you use voice counseling, voice sharing, or live video streaming services, you need to grant us access to your device's microphone. Failure to collect such information may affect our ability to provide normal services or transmit information.

1.6 When you apply to become a psychological counselor on this platform, in order to comply with relevant psychological counseling policies and requirements for normal use of product services, you need to provide your personal information (if you refuse to provide this information, you will not be able to use related functions, but this does not affect your normal use of other functions on this platform), as follows: You need to provide your name, phone number, type of ID, ID number, ID expiration date, date of birth, nationality, gender, contact address, postal code, proof of counselor qualification certificate, etc.

2.1 The information we collect is mainly used to provide, maintain, protect, and improve our current services, develop new services, and protect Xiaoyedao and our users.

2.2 We use information to send you service notifications, marketing activities, security alerts, support, and administrative messages.

2.3 We may use your information for internal analysis and research to improve our services.

3.1 **Sharing with Third Parties**: We will not sell, rent, share, or trade your personal information with any third parties without your consent.

3.2 **Legal Requirements**: We may disclose your personal information if required by law or to comply with judicial proceedings.

3.3 **Partners**: When necessary, to provide services, we may share necessary information with trusted partners, such as payment processors.

4.1 We collect and store your information within the time limits required by laws and regulations, and strictly keep these information confidential in accordance with the law.

4.2 To ensure the security of your information, we use industry-standard security measures at the existing technical level to protect the personal information you provide, including but not limited to data encryption during transmission, firewall and encrypted storage, physical access control, information access authorization control, and de-identification processing. We use encryption technology to ensure the confidentiality of data; we deploy trusted protection mechanisms to prevent data from malicious attacks; we implement access control mechanisms to ensure that only authorized personnel can access user information; and we conduct security and privacy protection training courses to enhance employees' awareness of the importance of protecting user information.

4.3 In the event that the platform ceases operation, we will notify you by notification or announcement, and stop the collection operation of your user information related to related products or services to protect the security of your user information. In the event of service interruption due to technical failures, network attacks, natural disasters and accidents, human factors and various other reasons, we will take emergency measures and recovery measures to respond and restore services as soon as possible.

4.4 We will take all reasonable and feasible measures to prevent unauthorized access, disclosure, use, modification of your personal information, and to avoid information damage or loss.

4.5 Please understand that due to various factors, unforeseen, preventable, avoidable, uncontrollable accidents may occur. The Internet is not an absolutely secure environment. Please use complex passwords to assist us in ensuring the security of your account.

4.6 In the event of a personal information security incident, we will promptly inform you in accordance with legal requirements, through appropriate methods: the basic situation and possible impact of the security incident, the measures we have taken or will take, your suggestions for autonomous prevention and risk reduction, and remedies for you. We will timely notify you of the relevant situation through telephone, SMS, or push notification, and when it is difficult to notify individual information subjects one by one, we will adopt reasonable and effective methods to issue announcements.

5.1 You may access, correct, or delete your personal information at any time, or withdraw your consent to our use of your information.

5.2 To exercise these rights, please contact us through our customer support channels.

6.1 We may update this Privacy Policy from time to time. All changes to this policy will be posted on this page, and we will reasonably notify you of these changes.

6.2 Your continued use of our services will be deemed acceptance of these changes.

If you have any questions or concerns about this Privacy Policy, please contact us through the following channels:

- Phone: [4006-766607]

Thank you for choosing Xiaoyedao!